Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: January 2025
Kul Cars Rental ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car rental services in Kuala Lumpur, Malaysia.
Information We Collect
Personal Information:
- Name, email address, phone number
- Driver's license number and expiration date
- Government-issued ID (IC/Passport) details
- Credit card information for payment and security deposit
- Age, nationality, and address information
Rental Information:
- Pickup and return dates and locations
- Vehicle preferences and rental history
- Insurance selections and additional services
- Incident reports and damage assessments
Technical Information:
- IP address and browser information
- Device type and operating system
- Website usage patterns and preferences
- Location data when using our mobile services
How We Use Your Information
Service Provision: To process reservations, manage rentals, and provide customer support.
Verification: To verify your identity and eligibility for vehicle rental services.
Payment Processing: To process payments, security deposits, and handle billing issues.
Communication: To send booking confirmations, updates, and important service notifications.
Legal Compliance: To comply with legal requirements and resolve disputes or claims.
Service Improvement: To analyze usage patterns and improve our services and website functionality.
Information Sharing
We may share your information with:
- Service Providers: Third parties who assist in payment processing, background checks, and system maintenance
- Insurance Companies: In case of accidents or claims related to vehicle damage
- Law Enforcement: When required by law or to protect our rights and property
- Business Partners: With your consent, for special offers and promotional services
We do NOT:
- Sell your personal information to third parties
- Share your data for marketing without your explicit consent
- Provide access to unauthorized personnel
Data Security
Encryption: All sensitive data is encrypted during transmission using SSL/TLS protocols.
Access Control: Strict access controls ensure only authorized personnel can access your information.
Data Storage: Information is stored on secure servers with regular security audits and monitoring.
Payment Security: Credit card information is processed through PCI-compliant payment processors.
Regular Updates: We regularly update our security measures to protect against new threats.
Your Rights
Access: You have the right to request access to your personal information we hold.
Correction: You can request corrections to inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to legal requirements.
Portability: You can request a copy of your data in a machine-readable format.
Opt-out: You can opt-out of marketing communications at any time.
Complaint: You have the right to lodge complaints with relevant data protection authorities.
Data Retention
Rental Records: Maintained for 7 years as required by Malaysian tax and business laws.
Payment Information: Credit card details are not stored after transaction completion.
Marketing Data: Retained until you opt-out or we determine it's no longer necessary.
Legal Requirements: Some data may be retained longer to comply with legal obligations.
Cookies and Tracking
Essential Cookies: Required for website functionality and security.
Analytics Cookies: Help us understand how visitors use our website.
Marketing Cookies: Used to display relevant advertisements (with your consent).
Cookie Management: You can manage cookie preferences through your browser settings.
Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us:
Address: Jalan Bukit Bintang, 50200 Kuala Lumpur, Malaysia
Phone: +60 1139553005
Email: rentcarkul@gmail.com
This Privacy Policy is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia. We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services constitutes acceptance of any changes.